We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at help@altcomforts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at help@altcomforts.com
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and deal with it accordingly. Exceptions / non-returnable items We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Our products are bulky and incur high shipping costs, hence we regret to inform customers that we cannot cover the return shipping fees in case of a customer error or a change of mind after receiving the ordered product. A restocking fee of 15% will be charged for returns of this nature as well. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking Fees: In our commitment to providing exceptional service and quality products, we also understand that there may be occasions when you need to return an item.
To ensure a fair and efficient process for handling returns, please be aware of the following policy updates:
We have introduced a 20% restocking fee to cover the additional costs incurred during the return process. This is necessary to maintain our standards of service and product quality for all customers. These fees are instituted to partially offset the logistics, inspection, and repackaging efforts that returns necessitate. We encourage our customers to review their orders carefully before finalizing to minimize the need for returns and associated fees.
For more information on how to initiate a return, and details on exceptions and special circumstances, please refer to the full returns process outlined on our website. We value your business and are here to support you through every step of your purchase and beyond. For any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team.
